Empire Carpet

Since its founding in 1959, Empire Carpet has rapidly expanded across the United States as a reliable provider of high-quality flooring and other home improvements. A large element of Empire Carpet’s success is its unique at-home business model. Empire Carpet does not operate storefronts or showrooms; instead, a customer makes an in-home appointment with an Empire Carpet product specialist. At a customer’s convenience, the Empire Carpet representative comes directly to the client’s home with product samples, allowing them to be viewed against the décor and in the natural lighting of a room. During this appointment, Empire Carpet representatives give customers a fully installed price quote and answer questions and concerns about the service, including financing options. Empire Carpet offers next-day installation for the convenience of its customers, as well as standard installation, which can be scheduled for any future date. In order to ensure satisfaction with all completed work, Empire Carpet follows up on all of its installations within two weeks to address any issues that might have arisen. Empire Carpet has also been renowned for its excellent customer support that is available 24 hours a day and 7 days a week either toll-free at (800) 588-2300 or online at EmpireToday.com. Online, customers can directly connect with customer service representatives or view Empire Carpet’s comprehensive Frequently Asked Questions page or its Product Care and Warranty Information page. Empire Carpet customer service also speaks Spanish. In 2008, Empire Carpet’s efforts were recognized with an American Business Award for Best Customer Service Organization.